Try your purchases on in the comfort of your own home and if you need to send them back, you have 14 days from the date you received your order to exchange or return. We will collect from your home, work or an alternative address for free.
Shipping is complimentary on all exchanges, although customers outside the EU are responsible for taxes and duties.
Please make sure your items are returned new, unused and with all ANT garment tags still attached. Returns that do not meet our policy will not be accepted and will be sent back to you.
Please contact our customer care team by emailing firstname.lastname@example.org- if you have any further questions.
Should you need to return your purchase, you have 14 days from receiving your order to arrange your exchange or return, book your complimentary collection and have your items sent back to us. Send a email to email@example.com , and we will contact you within 2 to 4 days to arrange a collection.
To ensure that your return is covered by our complimentary returns policy, please send it back from the same country it was delivered to. Orders sent back from a different destination may incur additional charges and be delayed in customs.
We prefer that items are returned to us via our own service so that they are protected and insured.
Your refund will be credited to the original payment method or as store credit to your ANT account.
If your order has been sent to a destination within the EU, all sales taxes will be refunded. Outside the EU, customs duties and sales taxes are non-refundable through ANT. However, you may be able to recover these by contacting your local customs bureau directly. As this may not be available for all countries, we recommend that you hire a customs broker if you wish to claim back duties on returned merchandise.
Please note that refunds can take up to 20 working days to show on your account due to varying processing times between payment providers.
All items must be returned new, unused and with all ANT garment tags still attached. Returns that do not meet our policy will not be accepted and sent back to the customer.
We offer a flexible returns policy to make your online shopping experience even easier. We do monitor the number of returns made by customers, and continued returns will be flagged and potentially refused at our discretion or lead to the closure of your ANT account.
Your purchase should be sent back to us within 14 days of receiving your order. Returns outside of this period will not be accepted.
Please take care trying on items as all products must be returned in a new and unused condition with all ANT garment tags still attached.
Faulty goods are classified as faulty if they are received damaged or where a manufacturing fault occurs within six (6) months of purchase. Any items that are damaged as a result of wear and tear is not classed as a manufacturing fault accidental damage or misuse is not covered by the warranty. Please contact our Customer Relations team for further details.
We have made every effort to display the colors of our products that appear on ANT as accurately as possible. However, as computer monitors, tablets and mobile devices vary, we cannot guarantee that your monitor’s display of a color will be completely accurate.